Privacy Policy
Time Well Played is a practice tracker for musicians, made by Housera (“we”, “us”). This policy explains what the app collects, why, and how to delete it. It applies to the Time Well Played apps for iPhone and Android and the server they sync with.
In short: we collect what the app needs to give you an account and keep a copy of your practice, synced between your devices on the Paid plan. We do not show ads, sell your data, share it with advertisers or data brokers, or track you across other apps and websites.
What we collect
| Data | Why |
|---|---|
| Email address | Signing in, and account emails such as sign-in codes, password resets and account notices. We send no marketing email. |
| Username and password | Signing in. Your password is stored only as a salted hash; we cannot read it. |
| Your practice: pieces and techniques with any notes you add, practice sessions, tempos, routines, plans, streaks and badges | The app’s features, a copy to restore on a new device, and syncing between your devices on the Paid plan. |
| Purchases: if you subscribe, the store’s record of your subscription (its store ID, which plan, trial, renewal and expiry dates, and whether a payment failed or was refunded) | Giving you the Paid plan for as long as you pay, on every device. Apple or Google takes your payment; we never see your card or payment details. |
| Settings, such as your time zone, daily goal and reminder time, and a random ID the app creates to choose which of your devices shows reminders and, on the Free plan, which one is signed in, with the kind of device (iPhone, iPad or Android) and when it was last used | Making the app work the way you set it up, on every device. |
| Crash reports: what went wrong, the app version, and your phone model and operating system; and when the app opens and closes | Finding and fixing bugs, and seeing how often the app crashes. Crash reports are not linked to your account. |
Like any internet service, our server sees your IP address. It keeps a log of each request it receives, with the time, your IP address, the address requested, and the kind of app or browser that sent it, for up to 30 days. We use it only to look into problems and to prevent abuse, such as repeated sign-in attempts or fake sign-ups.
The app does not use your location, contacts, photos, camera or microphone, and has no advertising or analytics SDKs. Reminders are scheduled on your phone; we do not use push notifications.
Where your data is kept
Your practice is stored on your phone, so the app works offline, and on our server, so you can restore it on a new device and, on the Paid plan, sync it across your devices. We use these service providers, which process data only on our behalf:
- Amazon Web Services (United States) hosts our server, database and request logs. The database is encrypted at rest, and all traffic between the app and the server is encrypted.
- Google Workspace sends our account emails.
- Apple (App Store) and Google (Google Play) take payment for subscriptions. When you subscribe, we give the store your account’s random ID so the purchase follows your account, and our server asks the store about that subscription to keep your plan up to date.
- Sentry (United States) receives crash reports, including when the app opens and closes.
- Anthropic (United States) provides Claude, an AI assistant we use to look into problems. When we look at your account to help you or to fix a problem, the parts of it we look at are sent to Anthropic to process. Most of your email address is hidden from it, and it never sees your password.
If you live outside the United States, your data is transferred to and processed in the United States.
Who we share it with
Only the service providers above, to run the app. At Housera, we look at your account only to help you when you ask us to, or to fix a problem. We do not sell or rent your data, and we do not share it for advertising. We would disclose data only if required by law.
How long we keep it
We keep your account and practice while your account exists, and delete them when you delete your account (below). Something you delete in the app stays on our server for up to 90 days, so your other devices learn it was deleted, and is then removed. If you subscribed, the record of each subscription (above) is kept after your account is deleted, without your email address or username, so that a deleted account’s subscription can’t be claimed by another account. Database backups are kept for 7 days, server and request logs for up to 30 days, and crash reports for up to 90 days.
Deleting your account
In the app: go to You → Settings → Delete account and confirm with your password or an emailed code. Your account and all its data are permanently deleted from our server 7 days later; signing in before then cancels the deletion. Deleted data leaves our backups within 7 days after that.
Without the app: email support@housera.org from your account’s email address and ask us to delete your account. We will confirm by email and delete it the same way.
Deletion removes your email address, username, password, settings and all your practice data. Only subscription records are kept, as described above. Request logs aren’t removed early, and expire within 30 days.
Deleting your account does not cancel a subscription bought in the App Store or Google Play. Cancel it in your store settings, or the store keeps billing you.
Your rights
You can see and change your practice and settings in the app at any time, and delete your account as described above. You can also email us to ask for a copy of your data, to correct it, or to object to how we use it; we answer within 30 days. Depending on where you live (for example, in the EU, the UK or California) you may have further rights under local law, including the right to complain to your data protection authority.
Children
Time Well Played is not directed at children. A child under 13 may use the app only through an account a parent or guardian creates with their own email address and manages; that account and its data are the parent’s. We do not knowingly let a child under 13 create an account of their own. If you believe one has, email us and we will delete it.
Changes to this policy
If we change how we handle your data, we will update this page and the date at the top. For significant changes we will tell you in the app or by email before they take effect.
Contact
Questions or requests: support@housera.org