Support
Need help, found a bug or have an idea? Email support@housera.org, from your account’s email address if your question is about your account. Tell us which phone you use and what you were doing when it went wrong.
Signing in
- Forgot your password? On the sign-in screen, tap Forgot password?. We email you a code, then you choose a new password.
- Rather not type a password? Tap Sign in with a code and enter the code we email you.
- No code arrived? Codes come from Time Well Played. Check your spam or junk folder, then ask for a new code. Still nothing? Email us and we’ll help.
Practicing on more than one device
Paid: practice on all your phones and tablets, iPhone and Android alike. Your library, plans and practice stay in sync whenever the app is online, and practice you log offline uploads the next time it connects. Reminders come from one device at a time; choose which under You → Settings → Reminders on this device.
Free: your account goes wherever you practice, one device at a time. Sign in on a new device and your account moves there, with all your practice. Anything the old device hadn’t synced uploads when you sign in there again.
- Signed out unexpectedly? You signed in on another device. Sign in here to keep practicing on this one.
- Got a new phone? Just sign in. Your practice comes down to the new phone.
The Paid plan
- Paid hasn’t shown up after you subscribed? Go to You → Settings and tap Restore purchases, signed in to the account you subscribed with.
- Have an offer or promo code? On the Free plan, tap Redeem code in You → Settings.
- Cancel or switch plans: tap Manage subscription in You → Settings, or cancel in the store you subscribed in. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions. You keep Paid until the end of the period you paid for.
- Refunds are handled by Apple or Google under their policies; we can’t issue them ourselves.
Our Terms of Use explain renewals, free trials and what happens when Paid ends.
Deleting your account
Go to You → Settings → Delete account, or see Deleting your account in our Privacy Policy, which also explains how to ask by email without the app. Deleting your account does not cancel a subscription; cancel it in the store too.